Important Information
Policies
To help make your stay at Le Grand Hotel in Strasbourg as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple and clear policies for a stress-free stay.
Check-In/Check-Out: Check-in begins at 15:00, and check-out is until 12:00. Early check-in and late check-out are possible based on availability and may involve additional charges.
Identification & Age: A valid photo ID and credit card are required. The minimum age for check-in is 18.
Deposits: A pre-authorization on a credit card may be requested at check-in to cover incidentals.
Smoking: Le Grand Hôtel Strasbourg is a non-smoking property.
Pets: Pets are not permitted.
Cancellations: Cancellation terms vary depending on the booking type. Flexible rates often allow cancellation up to 24–48 hours before arrival, while advance purchase rates are usually non-refundable.
Accessibility: The property has lifts and facilities for guests with reduced mobility.